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Launched as a loyalty-only, cloud-based platform, Upserve’s mission has always been to help companies understand the link between customers’ online product discussions and their offline shopping habits. In 2016, they acquired Breadcrumb POS, creating the industry’s largest cloud-based restaurant management system of its time. Continued growth since then has helped establish Upserve as a game changer in front-of-house services.
Offering pointed guidance, Upserve makes it easier to manage guests, staff, marketing, finances and even the menu, giving you easy access to the resources you need to drive higher revenue.
Upserve offers integral and intuitive features for staff, including discount tools, tip adjust options, logbooks, check management, shift notes and more.
Additionally, their owner management tools help increase margins and sales with little effort. Restaurant analytics provide valuable sales insights, guestbooks provide a unique profile of each customers’ favorite dishes and order history, menu intelligence helps you see which menu items are moving on the floor and server performance tools help you see which servers are turning tables and pulling up ticket sizes. With these tools, you can optimize your inventory, your menu, your staff and more to increase overall profitability.
The last thing a busy restaurant owner needs to deal with is a slow point-of-sale system. TouchBistro’s intuitive interface lets servers swipe and tap to add items and send orders to the kitchen instantly, without leaving the floor. Restaurateurs can equip teams by loading the system with ingredient lists, allergy information and images of each menu item, ensuring servers are armed with information to answer any question right at the table. TouchBistro can also help staff increase average check size, with upsell tools like visual menus and automatic modifier prompts.
Easy onboarding means the hardest thing you’ll do is take the system out of the box. With a dedicated onboarding team and 24/7/365 support and in-app chat across the platform, you can set up your restaurant or bar in less than 24 hours. The Breadcrumb POS system also comes with a training mode that can take your staff through workflows, menus and other data without disabling other terminals.
Plus, Upserve guides you through their system with platform demos, interactive tours, online support tools and more, helping answer any questions you may have along the way. The interface is simple and intuitive and they even offer a free POS system tour, so you can explore the app on your own time with no commitment.
Upserve provides insightful, actionable analytics that are easy to interpret. Take a look at how their reporting tools could help you organize your data more quickly and effectively.
Menu Intelligence – See which menu items are dominating, which are not and which bring back the most repeat customers.
Daily Digest – See data from yesterday’s service, including how many customers you had, which hours were your busiest, average ticket size and more.
Server Performance – Understand who your strongest servers are – their turn times, average ticket sizes, how good they are at upsetting. Assemble analytics report cards that help you coach staff and run the floor.
Reputation – See all your online reviews in one place, including comments, star ratings, review highlights and more, giving you a better sense of customer pain points and customer favorites.
Sales Analytics – Track net sales, gross sales, card sales and more, tracked by the hour, day or week. Compare them to any prior period over any time range.
Multi-Location Reports – See reports for all your storefronts, helping you compare sales trends across regions and locations.
These are just a few of the tools Upserve offers that could help you run a more profitable business.
Get started! Get a free tour today and see if Upserve is right for you and your business.
Upserve is an amazingly robust point-of-sale system for any size restaurant. Bonus: they read every online review your business receives and gathers them for you in one place, so you can be in the know when it comes to what your patrons are saying about your business online.
This is a restaurant-only POS system not suitable for retail shops or stores.
If you manage or own a restaurant and want a simpler way of managing your day-to-day processes, Upserve is the way to go. Though they don’t service retail, they provide countless benefits to restaurants and could help simplify your business operations.
